Minimum Qualifications

A Bachelors/Masters in a technical field (or equivalent practical experience).
Demonstrable experience in customer-facing technical support, including troubleshooting.
Solid experience with fault finding and root cause analysis in a technical environment (energy, industrial automation, or complex IT infrastructure).
Experience working with ticketing systems and monitoring tools.
Must have experience to work in a 24x7 support environment with an on-call roster.
Very good verbal and written English communication skills. Dutch would be nice to have.

Preferred Qualifications

Experience in the renewable energy sector specifically (Solar, Wind, BESS).
Familiarity with GitLab and basic scripting (Python/with remote access tools like Linux).
Experience setting up support processes or building a knowledge base from scratch in a startup environment.
Experience handling incident communication with clients during major outages.
Knowledge of electrical/control systems in the energy sector.

(O&M) Junior Technical Support Engineer (L1/L2)